Returns & Refunds Policy

Refunds and returns policy

At Spenic Recycling Ltd, we want you to be completely satisfied with your purchase. This page explains how refunds and returns are handled for orders placed through spenic-recycling.co.uk.

Order discrepancies

Any discrepancies relating to orders placed should be notified to us within seven working days of receipt.
Please contact us as soon as possible with your:

Order number
Name and contact details
Details of the issue

30-day refund policy

All products bought from this site are covered by our 30-day refund policy.

If the items are no longer required, simply contact us to confirm—either by email or phone—quoting your order number. We will then provide guidance on how to return your items.

How to return your order

Returned deliveries should be shipped by tracked courier to:

Spenic Recycling Ltd
The Laurels
Stone
Berkeley
GL13 9LD
United Kingdom

Please ensure:

Your order number is included inside the parcel.
Items are securely packaged to prevent damage in transit.
You retain the tracking information until your refund has been processed.

Refunds

Upon receipt of the returned items and verification of their condition, a refund will be issued excluding the postage fee.

Original postage/shipping charges are non-refundable.
Refunds will be made to the original payment method used at checkout.
Please allow a reasonable processing time for the refund to appear on your statement (this may vary by payment provider).